FAQs

Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. E-Packet, Fedex, UPS, DHL are our primary carrier for U.S customers and for customers in countries/regions such as Canada, Europe, UK, Australia, New Zealand etc. Depending on where you live, packages are delivered within 5~14 days from the date of shipment.

Estimated delivery time to US: 5-10 business days
Estimated delivery time to Mexico: 10-20 days
Estimated delivery time to Australia & New Zealand: 20-24 days
Estimated delivery time to Canada: 5-14 days
Estimated delivery time to U.K: 12-15 days
Estimated delivery time to Europe and surrounding countries: 13-15 days
For Rest of the World International Orders Please Allow anywhere from 15-25

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
If you don't see the email in your inbox try checking your spam folder or add customerservice@suzypcosmetics.com to your safe sender’s list.

Yes, our whole line is cruelty-free! Makeup is for humans, not animals. We have also researched our manufacturers and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free!

At this time, we do not!

Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, order number (if applicable), and question to customerservice@suzypcosmetics.com. Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24­ - 48 hours to receive a response. Also, we are only equipped to handle orders placed through suzypcosmetics.com, any orders placed through our retailers need to be handled by their respective customer service teams.

Please contact our team via email: shop@suzypcosmetics.com.